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Anywhere365 Account Settings Logout placeholder Account Settings Logout Filter: All Files Submit Search Dialogue Cloud On Premises Anywhere365 ® | Golive Getting Started Platform Elements General Core Dialogue Studio AI Aviator Agent Interaction Attendant Console for Microsoft Teams for Dialogue Cloud WebAgent for Bullhorn for Dynamics 365 for SalesForce for SalesForce Classic for SAP C4C for ServiceNow for Microsoft Teams Inflight Wallboard Snapper Web Wallboard Manager Interaction SharePoint Template Power BI Template Work Force Management Integrations Universal Timeline Service CRM Service Connectors Dialogue Providers Dialogue Manager for Email for WebChat for WhatsApp for Generic API Dialers Autonomous for Campaigns for Voicemails API Guides FAQ Release Notes Architecture Articles Filter: All Submit Search We’re here to help you! Filter: All Submit Search GoLive! The Anywhere365 documentation explains in detail all aspects of installing, customizing, maintaining or using the software. Getting Started Getting Started with Anywhere365 Platform Elements Platform elements shows all available products offered by Anywhere365. API Start building with Anywhere365 Guides Shows all manuals available for Anywhere365. Latest announcements Feature behavior change Audio recording and interceptor The Interceptor is a service installed on Anywhere365. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an Anywhere365 UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. settings changes in DC2024.01 Announced on March 28th, 2024. Feature behavior change Direct Call Interceptor (Dialpad) behavior changes in DC2023.03 Announced March 28th, 2024 Release notes Recommended Release April 2024 DC2024.01a This release is the improved version of the DC2024.01 bundle, which had several identified issues. Read moreDefault Release April 2024 DC2023.04b This release is the improved version of the DC2023.04a bundle, which had several identified issues. Read moreSuperseded Release April 2024 DC2024.01 This release includes several new features such as customizable wrap-up time intervals, audio indication for when a supervisor joins or leaves a call, and the ability to use Microsoft Azure Cognitive Services for transcription of speech audio. Additionally, WebChat now offers live translation between customers and agents, and WFM plugin for TeleOpti is now available on Dialogue Cloud. Read moreSuperseded Release January 2024 DC2023.04a The latest release of the Dialogue platform includes several feature improvements and enhancements such as improved handling for inactive browser tabs, fix for the detection of muted participants, and a fix for the creation of queued callbacks when the maximum amount of concurrent sessions is reached. Additionally, the Graph presence subscription has been fixed to correctly handle situations where an agent’s TeamsUPN varies across different SipUri’s, and the WebAgent Call History tab display has been enhanced. Read moreSupport Status Partner portal 24/7 support Resources Partners Blog Press Releases CompanyContact us Careers Become...